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Our top 10 innovation podcasts to listen to

 

Big issues such as sustainability, rising technologies and the changing role of the consumer were major topics of conversation in 2018, as evidenced by the top shows on TheCurrent Global’s weekly Innovators podcast.

Throughout the year, we explored far and wide what those leading the industry are doing to tackle some of the most pressing issues it faces today. Here, we highlight 10 of the most interesting conversations had as we look forward to 2019 and providing even more food for thought for our listeners.

Ian Rogers, chief digital officer, LVMH
Ian Rogers at The New York Times International Luxury Conference


Speaking to co-host Liz Bacelar at The New York Times International Luxury Conference in November, LVMH’s Ian Rogers rang the death knell for the chief digital officer, a role he himself holds. The title, he argued, is merely a transitional one as brands become accustomed to a future where there is a digital layer to every consumer interaction. He also talked about how it makes sense that luxury took so long to jump into e-commerce; why CEOs don’t need to know technology intrinsically; and what he’s driving at LVMH to keep up with the level of experience the customer expects online.

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Anna Gedda, head of sustainability, H&M Group
Anna Gedda and Rachel Arthur
Anna Gedda and Rachel Arthur

“We only have one planet, and the toll [the fashion industry] has on resources today is simply unsustainable,” H&M’s Anna Gedda told co-host Rachel Arthur. With that in mind, the Swedish group is pushing towards an ambitious goal of being 100% circular by 2030. The sustainability expert also talked about how collaboration in the industry is critical and the important role artificial intelligence will play in this field.

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Laurence Haziot, global managing director, IBM
Laurence Haziot and Rachel Arthur
Laurence Haziot and Rachel Arthur

A leading woman in the STEM industries, Laurence Haziot, global MD at IBM, believes blockchain will have the same long-term impact that the internet has had on commerce. During this conversation, she broke down what this technology means for fashion, why she is bullish on the efficiencies it could drive throughout the supply chain, and how it’ll play a major role in sustainability and transparency.

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Avery Baker, chief brand officer, Tommy Hilfiger 
Liz Bacelar and Avery Baker
Liz Bacelar and Avery Baker

“When you’re trying to do something that really creates an impact and is somewhat revolutionary, then you’ve got to put all the chips on the table,” said Tommy Hilfiger’s Avery Baker. For the chief brand officer, who has been with the company for 20 years, risk, authenticity and understanding your consumer are the keys to innovation. She also talked about how the brand has translated its American roots and values to a global audience, how it overcame the unexpected lull, and why magic and logic need to work together.

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Martin Urrutia, head of retail innovation, Lego
Lego's Martin Urrutia with Rachel Arthur
Martin Urrutia and Rachel Arthur

Lego seeks feedback from six year-olds, and often breaks into moments of play in order to shift siloed thinking. That, believes Martin Urrutia, is how the company remains focused on the relationship between the user and the brick. In this passionate chat, the head of retail innovation also spoke about the importance that technology and a knowledgeable staff both play in creating elevated retail experiences.

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Jen Rubio, co-founder, Away
Jen Rubio and Liz Bacelar
Jen Rubio and Liz Bacelar

Direct-to-consumer luggage brand, Away, received its first round of funding without even having a product, which is a testament of how clear its vision was from the get-go. Co-founder Jen Rubio talks about how she built a brand based on making travel more seamless, how they overcame their first major hurdle, and why listening to customer feedback and constantly iterating is key to innovation.

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Matthew Woolsey, managing director, NET-A-PORTER
Matthew Woolsey with guest host Rosanna Falconer
Matthew Woolsey with guest host Rosanna Falconer


The future of e-commerce may not be about a traditional website at all, but about existing on multiple other platforms, said NET-A-PORTER’s Matthew Woolsey. One of the luxury retailer’s most expensive sales, a watch, was completed entirely on WhatsApp, for instance. This shows the importance of a customer centric strategy, he explained, from what platform to use to how to integrate data and AI into every process.

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Dan Makoski, VP of design, Walmart
Liz Bacelar and Dan Makoski, Walmart
Liz Bacelar and Dan Makoski

“Design is best when it serves people,” said Walmart’s now former VP of design, Dan Makowski. He spearheaded the world’s largest retailer’s e-commerce redesign, explaining that it all came down to focusing on elevating the shopping experience for the changing customer of today. With so many brands now under its umbrella, such as ModCloth and Jet.com, there was a new focus on having a wider conversation in order to cater to different types of consumers, he noted.

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Sandrine Deveaux, MD of Store of the Future, Farfetch
Rosanna Falconer and Sandrine Deveaux
Sandrine Deveaux with guest host Rosanna Falconer

The store of the future will solve consumer problems in innovative and meaningful ways, said Sandrine Deveaux, MD of Farfetch’s division dedicated to such a cause. Technology, she said, should not be deployed just for the sake of it, but to create better shopping experiences driven by personalization. She referred to the experience of Apple, but the convenience of Amazon, and why she’s on a quest to change the way luxury brands think.

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Guive Balooch, global VP of L’Oréal’s tech incubator
Rachel Arthur and Guive Balooch


L’Oréal is on a mission to marry technology and beauty in order to enhance customer’s lives, said Guive Balooch, global VP of the beauty group’s tech incubator. From the connected hairbrush to the customized formulas or augmented reality makeup apps his team has created, the key is thinking about how to personalize all interactions and solutions for consumers, he explained. “In 10 years time there’s no question to me that every person will have the ability to have the perfect product for them,” he noted.

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Catch up with all of our episodes of the Innovators podcast by the Current Global here. The series is a weekly conversation with visionaries, executives and entrepreneurs. It’s backed by the Current Global, a consultancy transforming how consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.

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Editor's pick Podcast Retail

Lego on the importance of play at retail

Lego's Martin Urrutia with Rachel Arthur
Lego’s Martin Urrutia with Rachel Arthur

Lego’s most important feedback often comes from six year-olds, says the brand’s head of retail innovation, Martin Urrutia, on the latest episode of TheCurrent Innovators podcast.

Speaking to Rachel Arthur at this year’s World Retail Congress in Madrid, Urrutia says focusing on the relationship between the user and the brick, and constantly listening to consumers’ wants and needs, has been pivotal to the Danish brand’s longevity.

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“Prior to rolling out anything important in our stores we actually sit at a table and present this to children and listen to them. And of course sometimes you say ‘Am I going to let a six or eight year old child tell me what to do in store?’ and the answer is yes, of course. If you present this to them, if you listen to the feedback, it’s going to be interesting,” he explains. “I’ve seen so many companies changing their essence and changing many things,” he says, “and the only question that comes to my mind is – have they really asked their core users what they want?”

In order to serve all types of consumers with the right interaction, the brand prides itself on being truly shopper-centric. Understanding the consumer is particularly key to a brand that is in the unique position of having such a vast fanbase – from small children to much older adults. This means engaging with core fans through a continuous conversation informs not only R&D, but also store design and interactive experiences. There have been many ideas that looked good on paper but were scrapped when they received negative feedback from real consumers or partner retailers, Urrutia explains, for instance.

Lego's AR in-store
Lego’s AR in-store

During the episode, he talks to the idea of store experiences that engender memories, and always bringing in an element of play to everything the brand does. Such is the importance of the physical toy for the 85-year-old company, in fact, that it is often found in its meeting rooms worldwide, and its workforce takes one day a year to put work aside and play with the brick themselves. This internal strategy feeds into a larger purpose that encourages customers to play and engage with the toys at any given moment – be it at home or in any one of the brand’s increasing retail spaces.

Throughout the conversation, Urrutia also explains about the importance of choosing the right technology for retail; both that which is easy for staff and customers alike to interact with, but also simple to update and scale. He also notes other imperative brick-and-mortar retail tools, such as an invested and knowledgeable staff, as well as ensuring that there is something for everyone within that physical space.

Catch up with all of our episodes of TheCurrent Innovators here. The series is a weekly conversation with visionaries, executives and entrepreneurs. It’s backed by TheCurrent, a consultancy transforming how consumer retail brands intersect with technology. We deliver innovative integrations and experiences, powered by a network of top technologies and startups. Get in touch to learn more.